Service Culture
Here at the Sky Ute Casino Resort guest service is our number one priority. Our Extraordinary Service Program, known as ESP, is our unique approach to creating and providing memorable guest service. We are so confident in our service levels that we have made a promise to each and every guest that walks through our doors, be it a paying patron or a fellow employee. That promise is what we call our Brand Promise.
Brand Promise
- We Promise to always act in accordance with our Core Values – Guest Service, Integrity & Respect, Fun and Teamwork.
- We Promise to always welcome you with a smile and a friendly verbal greeting.
- We Promise to be available to you, ready to provide the kind of “wow” service you deserve.
- We Promise to listen to you and provide you with complete, knowledgeable and accurate information in a timely manner. If we don’t know the answer – we Promise to find out.
- If there is a problem, we Promise to follow up by verbally checking that we have resolved the issue to your satisfaction.
- We Promise to thank you for all you do for us and welcome you back any time.
Goal
To be the best team we can be and deliver the kind of service that “wow’s” we try to live our Core Values every day. Through our Core Values we pursue knowledge, growth, excellence and profitable achievements. Our Core Values are:
Guest Service
Integrity & Respect
Fun
Teamwork
They form the acronym G.I.F.T. as we believe that service is a gift we deliver to both our guests and our fellow team members.
Service Standards
It is a pleasure to serve and we strive to deliver this kind of service by remembering to act in accordance with our Service
Standards:
- Smile, Greet & Meet
- Anticipate the Guests Needs
- Actively Listen & Take Action
- Appreciation & Invitation
Goal
Our Standards act as a “how to” guide in delivering superior service and aiding us in our efforts to live our Values effortlessly. We strive to achieve the ultimate goal of our ESP program which is:
“To ignite a passion for guest service in all Casino Team Members and to educate those team members as to how we can all create a unique and memorable guest experience through guest service.”
If you love guest service, and believe that your values align with ours, then join our team! Please view “Available Jobs” and get on board with the premier gaming and entertainment choice in the Southwest!
