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Frequently Asked Questions

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Do I need to be a Colorado resident to register and/or to play?

No, you do not need to be a resident of Colorado. However, you must be within the borders of the state of Colorado to use our sports betting app. You can also sign up for a mobile account from outside the state of Colorado. If you travel outside the state of Colorado, you will not be able to make wagers on the Sky Ute SportsBook app until you are within the borders of Colorado.

What Mobile Devices can I use?

The Sky Ute SportsBook mobile app supports:

  • Android OS v5.0 or higher
  • iOS (iPhone) v9.0 or higher

Why does my device need Wi-Fi/GPS/GSM networks?

To use the Sky Ute SportsBook app, location services must be enabled on your device to confirm that you are within the state of Colorado. Our locations system utilizes Wi-Fi, GPS, and/or GSM signals to locate you.  

Why am I getting a location error?

If you are receiving a "location services error" or "location cannot be found," the first step is to disable Wi-Fi through the app settings. This should help the app to locate you. If that does not work, try rebooting your phone.

Why am I still unable to get located when I am in Colorado?

If you are trying to open the app on an Android device, and not being accurately located, then you may need to clear your cache for your mobile to be accurately located. To do this, go to Settings>Name of app used to access gaming service (gaming app or browser app) and then select Clear Cache. There are apps available from the Play Store for this such as App Cache Cleaner.

Why do I need to provide my social security number, identity, age, and address to establish a mobile account?

Tribal regulations require us to verify our customer’s identity through a Know Your Customer (KYC) process. We need to be sure you are 21 years of age or older to be eligible to play our games. We are also required to ensure your mailing address is valid. The personal information we ask you to enter helps us to accomplish these regulatory requirements. We keep your personal information private and will not disclose it to third parties.

Can I have more than one Sky Ute SportsBook online gaming account?

No. For security reasons, you are only permitted to have one account.

How do I change the email address associated with my account?

Click here for SUPPORT and then select CHANGE MY EMAIL.  Provide us both your new and old email addresses and we will quickly update it and notify you in your new email account.

Why can't I log in to my account?

If you cannot log in:

  • Make sure you are connected to the Internet.
  • If you are running any firewall software, such as Zone Alarm, McAfee, or Norton Internet Security, make sure it will allow the Sky Ute SportsBook mobile app to access your phone.
  • Virtual Private Network (VPN) or Virtual Network Client (VNC) software will interfere with the mobile software. Please disable it when trying to play.

Although Wi-Fi does not need to be disabled to operate your mobile sports book, sometimes it helps to disable Wi-Fi. It will allow our location technology to track your location more easily.

If you continue to have connectivity problems, please click on SUPPORT, and describe your problem.

How do I deposit and withdraw funds into my account at the Sky Ute SportsBook mobile app?

Click on “Deposit,” then click on “Online.” You will then be asked to “Join Play+.” The process is simple and fast. Your player account will be funded immediately. Or, visit www.playplusgo.com/faq for additional information.

How much money do I need to deposit to open a mobile account?

You can open an account with a minimum deposit of $25. Login to your account and click “Deposit.”

What are the betting limits?

Betting limits are summarized in the Sky Ute SportsBook House Rules. Just click on the white avatar on the top line of your mobile SportsBook. Then click on “House Rules.”

What do I do if I forget my password?

If you have forgotten your password, please click on the Login screen of your Sky Ute SportsBook app and follow the instructions on the “Forgot Your Password?” link.

My account has been blocked because I repeatedly entered the wrong password. What can I do?

Click on the Home screen of your Sky Ute SportsBook app and follow the instructions on the “Forgot Your Password?” link. If you continue to have problems, click on SUPPORT, and request a password reset.

My account has been suspended and I can no longer place wagers on my mobile SportsBook?

You have most likely violated one of the Terms of Use provisions that you agreed to when you created your mobile SportsBook account. Click on SUPPORT on the bottom line of your mobile SportsBook. Then click on “Legal & Privacy.” Click on “Terms of Use.” You may request reinstatement or clarification by clicking SUPPORT and requesting a clarification.

How do I create a new password? Can I change it anytime?

Click on the Login screen of your Sky Ute SportsBook app and follow the instructions on the “Forgot Your Password?” link. You can change it any time.

How do I track my bets?

Click on “Betslip” on the bottom of the mobile SportsBook screen, then click on “My Bets.” All your current bets that are in action (games that are not decided) will be listed.

I made a bet, but it is not listed on “My Bets.”

This occurs when you fail to click on “Place Bet” on the betting screen.

How do I review my betting history?

Click on the white avatar on the top line of your mobile SportsBook. Then click on “Transaction History.”  Your betting activity for the past 52 weeks will be available.

Can I opt out or discontinue my Sky Ute SportsBook mobile account?

Yes. Click on the small white avatar on the top right side of the mobile SportsBook, click “777 Withdraw” and follow the simple instructions. You can also notify us at  SUPPORT  to inform us that you have closed your account and no longer wish to receive promotional emails, texts, or direct mail.

What if I have an issue or problem not answered in the Sky Ute SportsBook Mobile App FAQs?

Simply click on SUPPORT on the bottom of your mobile SportsBook display and submit your inquiry. It is our goal to respond to you quickly.

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